Meet the newest feature – a repair management module for Solvo.TOS. How does it works?
This innovative solution is ideal for cargo terminals offering repair services to their clients. One of Solvo’s clients, a state-of-the-art terminal and logistics center with customs infrastructure, is already successfully piloting this module.
Automating container repair operations provides:
- Automation reduces manual tasks and minimizes the need for email and phone approvals, streamlining operations and enhancing efficiency.
- Experience fewer errors and faster request processing thanks to automatic data exchange between system components.
- The ability to start container repair services at the terminal without installing separate software – just add one module and use the Solvo.TOS system to manage all business processes.
When a damaged container is identified, the terminal specialist sends this information to Solvo.TOS, which includes an editable directory of container damages. The specialist selects the type of defects from the “Damages” category. If one or more damages are marked as critical, the system automatically forms a notification of the need to create a repair request. Then Solvo.TOS sends it to the client’s personal account directly on the customer portal. If the client approves this request, the system creates a repair request. If no approval is given, the system automatically removes the container from further processing.
Next, repair area specialists inspect the container and submit their findings to Solvo.TOS. The system automatically generates a “Repair Plan”. The billing module calculates the costs for each individual operation. Then the client reviews the plan through their personal account. They approve it or leave comments for adjustments. Once the client gives their final approval, a repair request for the container is automatically created.
The status of completed work is recorded using a special Android app. Repair department staff take photos of each repaired damage with their mobile devices and upload them to the app. Client checks these photos in their personal account, as well as the status of all work. Next they can confirm acceptance or provide additional comments.
Once all work is completed and accepted by the client, Solvo.TOS automatically sends a message to the Solvo.Billing module requesting the final invoice for the services rendered. Based on the completed work, the module generates an acceptance report automatically.
This approach makes the repair process for damaged containers more efficient, accurate, and transparent for both client and cargo terminal. Importantly, it also ensures that damaged containers do not remain idle for extended periods.
