We offer:
Warehouse management systems (WMS):
Our advanced WMS solutions optimize your warehouse operations, providing real-time inventory tracking,efficient order fulfillment, and enhanced visibility into your supply chain processes.Solvo terminal operating system (TOS):
SOLVO’s TOS solutions streamline port operations, facilitating better cargo handling, improved vessel turnaround times, and enhanced operational control. Our systems are designed to boost productivity and reduce operational costs.Cargo terminal solutions:
Our cargo terminal solutions offer robust support for managing high-volume cargo flows, ensuring efficient loading and unloading processes, accurate tracking, and improved terminal operations.What does support provide?
- Ensuring uninterrupted operation of the warehouse/port;
- 24 hour hotline
- Online support via the internet
- Testing and installing updates
- User consultations
- Disaster recovery
SOLVO’s services to support its IT products are divided into:
Permanent:
- Regular preventative work on the administration of the Solvo product in order to ensure its stable functioning (ensuring the functionality of the product);
- Preparation of new releases and putting them into commercial operation;
- Elimination of defects in operating software;
- 24-hour hotline services to eliminate critical failures (taking into account operational monitoring data in order to ensure the required quality parameters for the client’s product operation);
- Monitoring the effectiveness of the product, analyzing current settings, assessing their adequacy to existing processes and the degree of impact on the operation of the facility.
Variables:
- Resolving incidents related to the operational work of client employees in Solvo software (providing basic technical support for user requests);
- Consultations on product operation issues;
- Development of additional product functionality to suit the client’s needs;
- Training key client users to work with existing and new product functionality.
The maximum time to resolve a critical failure is 2 hours (at night and weekends – 4 hours) for other defects (in days):
Processing customer requests for support of purchased Solvo products
- First line support engineers carry out the initial classification and execution of standard requests; in the case of a complex (systemic) incident, they escalate them to the level of the second line of support.
- Consulting users and resolving complex (system) client incidents is carried out by SOLVO second-line support specialists.
- Monitoring the effectiveness of the system, drawing up and coordinating technical specifications for the development of new functionality is carried out by project managers of the support service.
